FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 7-10 business days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at ockuztomz@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?

***ALL SALES ARE FINAL***

Outta Control Kuztomz will accept returns on items that were damaged upon receipt (damages include incorrect sizing from what was ordered, faulty printing, tears/holes in item). Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We do not offer returns OR exchanges on items due to incorrect size chosen, change of heart on color (where applicable), etc. 

Can I cancel my order?
We will not cancel ANY order after receiving payment due to automatic production of merchandise.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, kindly notify us via email at ockuztomz@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to ockuztomz@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

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