Refund Policy

***ALL SALES ARE FINAL***

Damages and issues - Outta Control Kuztomz will accept returns on items that were damaged upon receipt (damages include incorrect sizing from what was ordered, faulty printing, tears/holes in item). Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns / Exchanges - We do not offer returns OR exchanges on items due to incorrect size chosen, change of heart on color (where applicable), etc. The fastest way to ensure you get what you want is to carefully review your cart, and contact us immediately with any questions you may have. 

To start a return, you can contact us at ockuztomz@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items - If an item is returned to our warehouse as undeliverable (due to, for example, incorrect address provided, a change in address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment. Please make sure that your mailing address is correct before processing an order. We only send to the address YOU provide during order processing. 

Order Cancellation - We will not cancel ANY order after receiving payment due to automatic production of merchandise.

 ***Unfortunately, we cannot accept returns on sale items or gift cards.***

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 Additional - In some instances with graphic images (not font), the actual graphic may be increased in size for clarity in our store. This is not considered a defect in quality or product. Please note that colors may not be exact, but extremely close, due to digital mockup limitations and varying screen resolutions. 

If for any reason there is a defect in our product, customer has approximately 3 (calendar) days from date of package RECEIPT to notify us of the defect. 

Additionally, we are NOT responsible for post office issues relating to lost/stolen packages and/or incorrect provided shipping addresses. For example, if your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office.

You can always contact us for any return question at ockuztomz@gmail.com